Shipping + Returns
WHERE DO WE SHIP?
We ship Australia wide! We offer flat rate shipping on all orders:
|Free Local Delivery
(within a 10km radius of HQ)
(Valid only on multiple orders placed from Friday through to Sunday.)
☼ We offer same business day dispatch when orders are placed before 11:30AM.
☼ Free local delivery. We offer local delivery on Monday and Wednesday to a 10km radius around our HQ. Minimum spend $30.
Please note: Local Delivery is currently paused while Adelaide is in lockdown. We will deliver your order once restrictions have lifted.
☼ Free Australia Wide Standard Shipping when you spend over $120
☼ Standard shipping in Australia with Australia Post generally takes 3-10 business days however this can be greater during busy times.
** COVID-19 DELAYS - Please keep in mind Australia Post is experiencing longer than usual delivery times. Please expect up to 3 weeks for deliveries into Victoria and WA**
We are happy to offer international shipping to New Zealand, Canada and United States. Please contact us if your country is not listed email@example.com
New Zealand Standard (with tracking)
Canada & US Standard (with tracking)
** COVID-19 DELAYS - Please keep in mind International Postal services are experiencing longer than usual delivery times.**
HOW WILL I KNOW MY ORDER HAS BEEN SENT?
We love communication! So you will be notified as soon as your order has been dispatched.
* * *
EXCHANGE + REFUND POLICY
We hope you love your items purchased from Ted and Winnie's, we take pride in sourcing the very best products for you and your family to enjoy.
Your happiness is our top priority, if you are unhappy with your purchase please contact us at firstname.lastname@example.org within 3 days of receiving your item for an exchange or store credit.
Goods must be unused and in a saleable "as new" condition with all packaging in tact.
Return of the item will be at the cost of the purchaser.
Upon receiving your return we will issue you a store credit.
Unfortunately, we do not offer refunds for change of mind, this includes if you have made an incorrect purchase or chosen the wrong size. Please be sure to choose carefully when ordering.
There are strictly no exchanges or refunds on preorder items.
For hygiene reasons, there are absolutely no returns or exchanges on modern cloth nappies, bibs dummies, silicone bibs and teethers.
We do not offer exchange or refund on sale items.
We are also unable to provide further discounts on sale items (this includes discount codes.)
* From time to time we offer unique discount codes, please note that only 1 discount code can be used at 1 time and will not work on already reduced items *
We do not accept order cancellations. Once an order is received, it is deemed to be final so it is important that you check your order and review it before you submit it.
We make every effort to ensure that all items shipped to you are in perfect condition. In the unlikely event that a faulty item is sent, we will happily organise a replacement, store credit or refund if the replacement cannot be provided.
This is subject to the following conditions:
- Contact us within 3 days of receiving your items and include photographic evidence of manufacturing fault.
- Items must be returned within 7 days of request, with proof of purchase.
- You are responsible for any charges associated with the return of your items.
If you are not able to comply with these requirements, Ted and Winnie's reserves the right to refuse an exchange or refund.
Once your return has been received and inspected, we will notify you via email to advise of approval for a store credit, exchange or refund.
Please note: this is for manufactoring faults only and not wear and tear. If you have "misused a product in any way that caused the problem" the item is not considered faulty and you are not entitled to a refund. This includes not following correct washing instructions.
LOST IN TRANSIT
Ted and Winnie's is not responsible for goods damaged, delayed or lost while in transit. Should you believe a parcel is lost or has gone missing, please contact Australia Post on 13POST (137678)
Please email us at email@example.com for more information.
Returns and exchange policy is in accordance with the Australian Competition and Consumer Commission (ACCC) and the Department of Fair Trading.